Item | Official Specification |
|---|---|
Model Part Number | DP-9800-KEM |
Full Product Name | Cisco Desk Phone 9800 Key Expansion Module (KEM) |
Core Application | Receptionists, Contact Center Agents, Admin Staff, High-volume Multi-line Office Environments |
Compatible Host Phones | DP-9851, DP-9861, DP-9871 (Not compatible with DP-9841) |
Programmable Key Layout | 20 physical keys per page, 2 pages total; up to 40 programmable line/feature keys |
Display Panel | 5-inch backlit color LCD screen |
Display Resolution | 480 × 800 pixels |
Key Customization Functions | Line monitoring, speed dial, call transfer, park, pickup, BLF presence status, group monitoring |
Connection Interface | Integrated USB-A male to female daisy-chain port |
Power Supply Mode | Bus-powered via host IP phone; no separate built-in power adapter |
PoE Power Limit Rules | 1 KEM max when host uses PoE; up to 3 KEMs only with Cisco Power Adapter 3 (local AC power) |
Maximum Daisy-chain Quantity | 1 unit for DP-9851; up to 3 units for DP-9861 / DP-9871 |
Total Supported Lines (Combined Phone + KEM) | DP-9851: Max 46 lines (6 native + 40 from 1 KEM) DP-9861: Max 130 lines (10 native + 120 from 3 KEMs) DP-9871: Max 124–128 lines (4/8 native + 120 from 3 KEMs) |
Supported Platforms | CUCM, Webex Calling, BroadWorks, Third-party cloud SIP call platforms |
Mounting Type | Desk stand mount, matches 9800 series phone base bracket |
Operating Temperature | 0°C to 40°C |
Operating Humidity | 10%–90% non-condensing |
Storage Temperature | -20°C to 60°C |
Physical Dimensions (W × D × H) | 208 mm × 170 mm × 42 mm |
Unit Net Weight | 0.45 kg |
Regulatory Certifications | CE, FCC, UL, RoHS Compliant |
Warranty | Cisco 1-year Limited Hardware Warranty |
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A: The DP-9800-KEM is designed to expand the programmable key capacity of compatible Cisco IP phones, providing quick access to speed dials, busy lamp field (BLF) monitoring, and frequently used call features.
A: The DP-9800-KEM attaches directly to compatible Cisco IP phones. Follow the included installation guide to connect the module securely and complete the setup process.
A: The DP-9800-KEM works with the firmware of the connected Cisco IP phone. Keeping the phone firmware updated is recommended to ensure optimal compatibility and performance.
A: The DP-9800-KEM is compatible with selected Cisco Desk Phone 9800 Series models. Check the official Cisco compatibility list to confirm support for your specific phone model.
A: If the DP-9800-KEM is not working properly, check the physical connection, restart the IP phone, verify compatibility, and ensure the phone firmware is up to date.